"Not every customer feedback should drive your product - be counterintuitive about what feedback to follow"
Evidence from the Archive
monday.com
monday.com deliberately avoided a free trial in early days to filter feedback to paying customers only
Competitors shipping faster forced a transformation in how monday.com prioritized -- focus on impact over output
Joined monday.com at ~40 employees, now CPTO overseeing product and technology for 250,000+ customers and $1B+ ARR Their core argument: Not every customer feedback is the feedback that will drive you to the right place -- filter feedback ruthlessly and focus on impact over features.
The evidence is specific: monday.com deliberately avoided a free trial in early days to filter feedback to paying customers only. Furthermore, competitors shipping faster forced a transformation in how monday.com prioritized -- focus on impact over output.
In Daniel Lereya's own words: "Not every customer feedback is the feedback that will drive you to the right place." (On being selective about which user feedback to follow.)