"The best leaders listen more and ask one vital question -- deliberation through listening rather than speed"
Evidence from the Archive
Former PM Leader at Stripe, Twitter, Google
Stripe's small-team culture combining high energy, sound judgment, and low ego to produce magic
Jack Dorsey at Twitter listening through an acquisition discussion and asking 'how does this make our users love Twitter more?'--reframing the entire debate
With senior PM leadership experience at Stripe, Twitter, Google, and Yahoo, Doshi has observed multiple leadership styles at the highest levels and distilled them into widely-adopted frameworks like LNO and the three levels of product work. Their core argument: The best leaders listen more and ask one vital question -- deliberation through listening rather than speed.
The evidence is specific: Jack Dorsey at Twitter listening through an acquisition discussion and asking 'how does this make our users love Twitter more?'--reframing the entire debate. Furthermore, stripe's small-team culture combining high energy, sound judgment, and low ego to produce magic. The LNO framework applied at Stripe where Doshi learned to differentiate between notes that deserved an hour of polish vs. notes that should be sent immediately after the meeting.
In Shreyas Doshi's own words: "He would just listen a lot more than you would expect, say, the CEO to listen. And then he would just ask one vital question and that's something I've tried to use in my leadership style ever since I saw that." (Learning from Jack Dorsey who prioritized listening over speed.)